Open for business: Comcast help a grand-opening ceremony last month at a new 4,000-square-foot regional Xfinity store, which provides visitors with an opportunity to explore and interact with the latest Xfinity products and services. MARIA POUCHNIKOVA / TIMES PHOTO
Comcast recently opened its second regional Xfinity store, and this one is located in the Roosevelt Mall.
The company had a Nov. 18 grand-opening ceremony at the 4,000-square-foot store, which provides visitors with an opportunity to explore and interact with the latest Xfinity products and services. Customers can also pay their Comcast bills and return and pick up equipment.
“This is what our customers told us they want. It’s more convenient for them,” said Chip Goodman, a Comcast regional vice president for sales and marketing, adding that the store’s location within a mall will make it even more convenient for customers who have other shopping to do.
Among those attending the opening were state Rep. Kevin Boyle, City Councilman Ed Neilson and Al Taubenberger, president of the Greater Northeast Philadelphia Chamber of Commerce.
Taubenberger presented a congratulatory plaque to store manager Rob Boyd.
Neilson joined LeAnn Talbot, senior vice president for Comcast’s Freedom Region, in cutting the ribbon.
The councilman was impressed with the openness of the store, which allows for face-to-face interaction between customers and workers, rather than through a glass window. He was also dazzled by a demonstration of the latest television technology.
“We’re living in an electronic world,” he said.
The region’s other store, which opened in 2012, is located in Langhorne. More stores are expected to open in the city, suburbs and New Jersey.
The Cottman Avenue store features flat-screen TVs and iPads, and customers can try out popular Comcast apps. There are kiosks that allow customers to experience Xfinity TV and learn more about Internet speeds, voice service and Xfinity Home, which is Comcast’s security product.
A dozen employees can assist visitors with purchasing decisions, customer service and technical support. Employees can call a translation line to help customers who speak 200 or more languages.
On Sunday, customers were able to have their picture taken on the Iron Throne, from HBO’s Game of Thrones.
The store is open 9 a.m. to 7 p.m. Monday through Saturday and noon to 4 p.m. on Sunday. ••
