Northeast Times

Best of the River Wards 2012: Best Pharmacy

Win­ner: Port Rich­mond Phar­macy, 2512 E. Clear­field St.

OLYM­PUS DI­GIT­AL CAM­ERA

Get­ting the staff of Port Rich­mond Phar­macy to stand still long enough to pose for a photo was no easy feat.

That might be be­cause each staff mem­ber was busy tak­ing calls, filling pre­scrip­tions and chat­ting pleas­antly with the phar­macy’s many cus­tom­ers.

Flavia Masino, dir­ect­or of mar­ket­ing and edu­ca­tion­al pro­grams at the phar­macy, said that such great cus­tom­er ser­vice is typ­ic­al.

“We go above and bey­ond for every cus­tom­er,” she said.

She also ex­plained that the phar­macy of­fers free de­liv­ery and pickup for pre­scrip­tions; staff will re­mind cus­tom­ers when pre­scrip­tions need re­filling; someone is al­ways avail­able to an­swer the phar­macy phone, and the em­ploy­ees can speak many lan­guages to cus­tom­ers.

“We have a di­verse pop­u­la­tion, and we are proud of it,” she said, and poin­ted to the flags of sev­er­al coun­tries hanging in the en­trance­way.

John and Nick Masino have owned the phar­macy since 2004, and Flavia Masino said wheth­er she’s host­ing cus­tom­er edu­ca­tion sem­inars about dia­betes or arth­rit­is, or simply ringing up med­ic­a­tions and gro­cer­ies, she sees how im­port­ant the phar­macy is to the neigh­bor­hood.

“We have cus­tom­ers that come in to just say ‘hi,’” she said. “We know every­one’s name…we really fo­cus on tak­ing care of cus­tom­ers.”

Call the Port Rich­mond Phar­macy at 215-426-5099.

-Mi­kala Jam­is­on

Run­ner Up: York Street Phramacy at 2334 York St. 

You can reach at mjamison@bsmphilly.com.

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